Refund & Cancellation Policy
Last updated: 11 August 2026
Scope
This policy applies to consulting and creative services sold by Schema Cloudhub Trade Marketing for in-store display strategy, POS material systems, seasonal activation kits, and trade partner briefings. It does not cover physical retail products, shipping, or online checkout—because we do not sell goods or process payments on this website.
Deposits
Projects typically require a deposit stated in the proposal (often 40–50% of the agreed fee) before strategy work or kit design begins. Deposits secure scheduling for the named campaign window.
Refund eligibility
- Full refund of unused fees: If we cancel an engagement before work starts, any amounts paid are refunded in full within fourteen (14) business days.
- Partial refund: If you cancel after kickoff but before first deliverables are issued, we refund fees minus time already worked at the rates in the proposal, and minus non-recoverable third-party costs already committed with your approval.
- No refund for completed stages: Approved concepts, finished POS artwork packages, delivered briefing decks, and completed on-site sessions are non-refundable.
Timeframe to request a refund
Refund requests must be emailed to hello@schema-cloudhub.digital within fourteen (14) days of the invoice date or cancellation notice, whichever applies. Include the proposal reference and reason for the request.
Work already started
Once research, store audits, layout drafting, or design production has begun, fees for that phase are earned. Materials purchased or print proofs ordered with your written approval are non-refundable once ordered.
Cancellation and rescheduling
You may reschedule workshops or store visits with at least five (5) business days’ notice at no extra fee, subject to availability. Cancellations inside five business days may incur a rescheduling fee covering prep and hold time. Repeated no-shows for agreed sessions may be billed as delivered time.
No-shows
If client stakeholders miss a booked briefing or audit without notice, that session counts as delivered. A replacement session is scheduled at standard rates unless otherwise agreed.
Refund method and processing time
Approved refunds are returned via the original payment method or bank transfer to the paying entity. Processing typically takes seven to fourteen (7–14) business days after approval, depending on the banking channel.
Exceptions
If a signed statement of work contains different cancellation terms, that document prevails for the named project. Force majeure events that prevent either party from performing may pause timelines without automatic refund; unused prepaid fees for undelivered future phases remain open to mutual renegotiation.
Contact for refund requests
Schema Cloudhub Trade Marketing, 30-32 Chakrawad Rd., Samphanthawong, Bangkok, 10100, Thailand. Email hello@schema-cloudhub.digital. Phone +66 0-2221-6448.